Keep Every Member Payment Connected to the Relationship Behind It.

By keeping the payment operation in the same environment as the member relationship. Bonza Payments is Salesforce-native, so relevant one-time and recurring payment activity, receivables, refunds, customer credits and upcoming payment visibility stay associated with the Salesforce member or customer record rather than living in a gateway portal, a recurring-payment system and a spreadsheet separately.

Yes, where member payments repeat over time. Bonza manages the recurring payment schedule, the current payment, payment status, the next expected payment, any outstanding amount and relevant payment method context, within the broader Salesforce payment lifecycle. It does not calculate dues, manage membership plans or act as a membership billing engine.

Yes, and that combination is common in member-based organizations. A relevant one-time or ad hoc payment and a recurring arrangement can run on the same member, with both visible in one payment position rather than as two unrelated systems. An outstanding amount from one motion stays visible while the other continues collecting.

No. Bonza should not be positioned as a membership-renewal engine. Bonza can manage relevant recurring payment activity, while membership status and renewal rules should remain in the appropriate membership or CRM system. A recurring payment and a membership renewal are related but distinct, and Bonza operates only the payment side.

No. Bonza focuses on Salesforce-native payment management. Member profiles, membership status and levels, renewal rules, chapters, committees, events, credentials, benefits, community access and member communications stay with the association-management or CRM system, and Bonza does not claim any of them.

Yes. Outstanding, due and overdue are treated as different operational states rather than one unpaid figure, because timing is what gives an unpaid amount meaning. There is no automated renewal reminder, automated dunning, automatic email or SMS chasing, late-fee automation or debt collection — a person decides what happens next.

Yes. Payment Forecasting gives forward visibility into relevant expected payment activity, including upcoming payments and recurring payment activity. Expected payment activity is not collected payment, and nothing is presented as guaranteed future revenue. It is not membership revenue forecasting, renewal forecasting, retention forecasting or treasury forecasting.

Yes, as timing context. Where a payment method expires before a future expected payment, that ordering can be surfaced so a person can look at it. It is an attention signal, not proof that the next payment will fail, and there is no automatic card updater, automatic member notification or automatic remediation.

Yes. A refund stays attached to the payment it came from, and customer credit is recorded and managed within Bonza Payments as available credit against the member, available for relevant future payment use where supported. It is not a member wallet, a cash balance or stored funds, and Bonza does not hold member money.

Yes. Bonza supports multiple configured gateways, including a configured default and explicit selection where a scenario calls for it, while relevant payment activity stays connected to Salesforce. There is no smart routing, automatic failover, least-cost routing, automatic retry through another gateway or settlement reconciliation, and provider capabilities are not interchangeable.

Where an organization already uses Experience Cloud, relevant customer-facing payment journeys can stay connected to the wider Salesforce environment, with payment activity flowing back to Salesforce. Bonza does not provide member community management, authentication, profile administration, membership self-service, renewal management or event registration.

No. Bonza manages the customer payment lifecycle, not the general ledger or the accounting close. It is not an ERP, an accounting system, a subscription billing platform, a donation or fundraising platform, a certification or credentialing platform, or an event-management platform.